SHIPPING POLICY

Processing Time All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays.

Shipping Time Once your order has shipped, delivery to New Zealand typically takes 7-14 business days, depending on your location and local customs processing. Please note that these are estimates and not guaranteed delivery times.

Shipping Costs We offer free shipping on all orders. Shipping costs are already included in the listed price of your item — there are no additional shipping fees at checkout.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's journey.

Customs, Duties, and Taxes BERSEA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Delays We are not responsible for delays caused by the shipping carrier, customs processing, or other events outside of our control. If your order is significantly delayed, please contact us at bernalduattfabian@gmail.com and we will do our best to assist you.